Merrick Pet Care
  • 29-May-2018 to 31-Dec-2018 (CST)
  • Customer Service
  • Amarillo, TX, USA
  • Hourly
  • Full Time

• Paid Holidays • Generous 401(k) program • Health, Dental, Vision, and Life Insurance, paid time off


Position: Customer Relations Specialist
Reports To: Pet Parent Relations Manager
Location: Amarillo, Texas

At Merrick, we don't just make pet food. We make the Best Food Ever. Founded in 1988, Texas-based Merrick PetCare is a leader in natural and organic pet food. We believe that our people are the source of our competitive advantage, and as we invest in our people, we invest in our shared future.  When you join Merrick PetCare you are not only joining a leader in natural and organic pet food, you are joining a tight knit community focused on creating the most nutritious and wholesome food for pets.

 

Join us as we lead the Merrick Way! We have an immediate opening for a Customer Relations Specialist in our downtown Amarillo office.  


Summary: 
Our Customer Relations Specialist represent Merrick Pet Products customer relations team, while assisting pet parents. Primary responsibility of this position is to provide customer service for customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer relations department.

Essential Duties & Key Responsibilities:

  • Interact with customers via inbound telephone calls to provide information and assistance
  • Record customer interaction, details of inquiries, as well as action taken
  • Use computer system to track, gather information, and/or troubleshoot customer issues or concerns
  • Maintain weekly/monthly reports via excel or other computer programs

Experience Requirements:

  • At least 3-5 years Customer Relations experience required
  • Advance knowledge of computer systems and Microsoft Office suite
  • Knowledge of social media platforms (Facebook, Twitter, Instagram)

Personal Attributes: Detail Oriented; Strong computer skills; Strong communicator

Benefits:
Full time employment M-F 8:00 AM to 5:00 PM
Paid Holidays
401k matching program
Comprehensive health benefits package
Education reimbursement program
Pet Adoption Program

Merrick Pet Care
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